When you see some issues on Exploratory, you can check log files which are available at following location. And you can send the log files to Exploratory Support team (email@example.com) so that we can diagnose the issue.
<Your Home Directory>/.exploratory/log
You can access to log file from Exploratory Desktop Tool Bar Menu.
On Mac, Tools -> Diagnostics -> Show Log Files.
On Windows, Tools -> Diagnostics -> Show Log Files.